To redeem the ticket code that gives access to free tickets, you need to download the ‘Metro’ app.

How to redeem a ticket code

1. You have received a ticket code from Metroselskabet. received a ticket code from Metroselskabet as part of a campaign.
2. Download the app ‘Metro’ in App Store or Google Play.
3. Once you have opened the app, tap ‘Continue’ on the front page to create a user. Next, click ‘Create user with ticket code’ and enter your name and email.
4. After entering your email, you will receive a verification code in your inbox that you need to enter. It may take some time, so remember to check your spam filter.
5. After creating your user profile, enter your ticket code by clicking ‘Redeem ticket code’ under the Tickets tab.
6. Your free tickets will then be issued and saved in the app under the Tickets tab.
7. Remember to activate the free ticket before boarding the Metro to have a valid travel authorisation and that you cannot undo the activation of the free ticket once it is active.
8. The free ticket can only be used in the Metro (M1, M2, M3, M4) and not in other public transport.