Travel guarantee

Get help and compensation if your trip is delayed.

Have you been delayed on the Metro?

If the Metro is delayed for more than 30 minutes, you can get a refund if you take a taxi, rent a bike share, electric scooter or car share to get there. The Metro will cover your costs up to 300 kr.

Frequently asked

Questions about travel guarantee

If you can't find an answer here, you can call DOT customer service at 7015 7000.

Fill out the form

Apply for compensation