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Travel with the Metro
Tickets
Contact and customer service
Routes and timetables
Vanløse - Vestamager
Vanløse - Københavns Lufthavn
Cityring
Orientkaj - København Syd
Operation and service
Status and planned changes
Information about Metrobuses
Explore Copenhagen
Experiences close to the Metro
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Welcome to The Copenhagen Metro
Travelling with the Metro
Contact and customer service
General inquiries
General inquiries
Customer service
Do you have
general questions
about the Metro, e.g. ticketing rules, equipment, GDPR etc.
Frequently asked
Questions about travel guarantee
If you can't find an answer here, you can call DOT customer service at 7015 7000.
Can I take a taxi, car share or bike share at The Copenhagen Metro's expense if the Metro is delayed?
When can I get compensation for expenses for other transportation?
When does the travel guarantee not apply?
Wheelchair, stroller, and walker
Where should I send my refund request?