Contact and customer service
Check the travel rules
How can we help you?
Lost and forgotten items
Did you forget something in the Metro?
Travel guarantee
Delayed on the Metro? You may be entitled to compensation
Inspection fee
Have you received a control fee in the Metro? We offer two options - you can pay or choose to appeal the control fee
General inquiries
If you have any questions, praise or complaints about travelling with the Metro, you can contact us
Reimbursement
Reimbursement of a ticket or monthly pass you will not use
Bikes, scooters and prams
Read the different rules for bringing bikes, scooters and prams on the Metro
Børn i metroen
Bring the kids on the Metro
Pets in the Metro
Bring your pet on the Metro - read more about the rules
Travel rules
What about bikes, animals and luggage?
DOT has gathered all the travel rules for the transport companies on Zealand, so you only have to look in one place to get answers to your travel wonders. The rules are not necessarily the same across bus, train and Metro, where both space and passenger numbers vary greatly.
How are the travel rules determined?
The travel rules are laid down in the ‘Common nationwide travel rules’ in accordance with the ‘Railway Act’ and the ‘Act on Traffic Companies’.
Didn't find what you were looking for?
Contact us
DOT customer service
Tel. 7015 7000
Opening hours:
Monday - Friday: 8:00 - 16:00
Metro Service
You can contact the Metro's operator, Metro Service, if you have any questions about the operation of the Metro.