Are you experiencing inaccessible content on https://m.dk/?

Here you have the opportunity to notify the responsible public sector body of the website's non-compliance with the accessibility requirements of the Web Accessibility Act. In addition, you can also request information that the responsible public sector body may have exempted pursuant to section 1(5) (content exemption) and section 3(2) (disproportionate burden) of the Act.

You can contact Metroselskabet if you find that there is inaccessible content at https://m.dk/

• E-mail: m@m.dk
• Phone: 33111700

You should not provide confidential or sensitive personal data such as social security numbers and health information when contacting the public sector body.

Compliance status

As a public sector body, you must indicate to what extent your website complies with the web accessibility requirements as set out in the harmonised standard EN 301 549. The compliance status can be:

1. The website is fully compliant with the standard
2. Partially compliant (complies with most requirements)
3. The website does not comply with the standard (does not comply with most requirements)

The public sector body states that: The website is partially compliant (complies with most requirements). 

The public sector body must also describe how they have evaluated the website. Here are the categories:

1. The public sector body has evaluated the website itself
2. Assessment was carried out by an external party
3. The public sector organisation has used another method.

The public sector body indicates the method as: Assessment has been carried out by external parties.

The public sector body describes the assessment method as: The website has been tested by two different external parties to assess and improve technical accessibility.

Evaluation reports

The public sector body has the possibility to refer to any evaluation reports. 

The public sector body states: No reference to evaluation reports inaccessible content

The public sector body has categorised the non-accessible content on this website. Under each category, there may be a number of topics that appear with headings and explanatory text. An issue could be, for example, missing alternative texts.

Inaccessible content is divided into three categories and refers to functionality or content that:

1. does not comply with the Web Accessibility Act.
2. does not comply with the Web Accessibility Act and falls under the disproportionate burden exception, e.g. a report or guide that is very voluminous and has a small readership.
3. is not covered by the Web Accessibility Act, such as closed captioning of videos that are broadcast live.

Does not comply with the Web Accessibility Act

• PDFs

We have a number of PDFs on the website that have not been made accessible. This has been chosen due to the very low download numbers or because the PDF is considered to be an alternative to the information on the website. PDFs that are required in an accessible version can be requested via this contact form.

• Lack of editorial allocation of h-tags and alternative text
  The website has identified a number of cases of missing headings with h-tags and missing alternative text, which are being rectified. This work is expected to be finalised in Q4 2021
• Missing tab options in Youtube video overlay
  This deficiency is being technically fixed and is expected to be finalised in September 2021.

Disproportionate burden

• Noise measurements
  The noise measurements are provided by an external supplier and consist of graphs that are deemed to be a disproportionate burden to make available given the low visitor numbers.

Not covered by the law

• Documents posted on the website before 23 September 2018.
  Documents posted on the website before 23 September have not been made available.
• Documents and videos that act as an alternative to other content on the website

Initiatives to achieve a higher level of web accessibility

The public sector body has the opportunity to describe what they are doing to achieve a higher level of web accessibility on the website.

The public sector body's description:

The Company plans to purchase the Google Analytics 4 system to continuously screen for accessibility. In addition, the website will be regularly reviewed manually to check for anomalies that an automated tool does not catch (e.g. if a heading is made with bold text instead of the CMS's heading function). Furthermore, we are continuously working on making documents on the website accessible, using video with CC or only as an alternative to text, and correcting identified errors in order of priority.

Contact the Danish Agency for Digitisation

The Danish Agency for Digitisation monitors compliance with the Web Accessibility Act.

Before contacting the Agency for Digitisation, you must contact the public authority or public law body in order to resolve the web accessibility issue. You can do so using the contact information provided at the top of this accessibility statement.

If you find that the public authority or body governed by public law responsible for the website does not respond satisfactorily to your enquiry, you can send an email to the Danish Agency for Digitisation or leave a message on telephone 2016 3612.

The Agency for Digitisation uses the enquiries as input for monitoring and supervision efforts for compliance with the Web Accessibility Act. You cannot expect to receive a response to your enquiry unless the Danish Agency for Digitisation needs further clarification.